Director of Visit Delivery

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North America
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The Director of Visit Delivery will assist with the integration of Visit Management (VM) Groups by supporting integration across all operational groups, supporting the EDVM with any efficiency and/or performance measures and line management and supporting the EDVM with resource management across VM Groups.

Role Objective:

This role will assist with the integration of Visit Management (VM) Groups by:

  • Supporting integration across all operational groups
  • Support the EDVM with any efficiency and / or performance measures
  • Line management and leadership across VM Groups
  • Support the EDVM with resource management across VM Groups

Responsibilities include:

  • Provide support to the EDVM to ensure that the VM Group within MRN operates profitably and efficiently
  • Support the work of the VM Group within geography relevant to location
  • Work with EDVM, Snr ED, VP, COO and all Operational Groups to ensure integration
  • Support Continuous Improvement initiatives within VM Groups and across Operational Groups from time to time
  • Identify and manage cross divisional risk
  • Ensure VM Groups actively engage employees
  • Represent the company externally to all stakeholders as required
  • Support the development of, and compliance with, the MRN QMS
  • Ensure any Employee Relation issues are handled appropriately in collaboration with People team, EDVM, Snr ED, VP, COO & CEO
  • Support IT development and systems development in the implementation of technology to improve quality and efficiency
  • Ensure quality is maintained across VM Group
  • Support audit/inspection preparation and conduct in collaboration with Quality Group
  • Ensure prompt and appropriate escalation of issues to Operational Management Group (OMG) and Executive Management Team (EMT) groups

Corporate Activities:

  • Supporting integration of all Operating Groups
  • Supporting MRN networking globally
  • Supporting Sales in customer interactions and relationships globally
  • Supporting Vendor relationships globally

Infrastructural Meetings:

  • Operational Management Group (OMG)
  • Others as defined in corporate meeting structure working document

Direct Reports:

  • Project Support Associate Managers (PSA Managers) UK/US
  • Senior Project Support Associates (Senior PSAs) (as required)
  • Project Support Associates (PSA’s) or equivalent roles (as required)


  • Previous extensive experience in a multidiscipline experience within Pharma/CRO research and development
  • Previous proven line management experience, including performance management, coaching and mentoring
  • Experience of resource management
  • Prior experience of supporting audits or inspections is desirable
  • Science degree or other equivalent qualification or experience.

Key Competencies:

  • Skills
    • Line management, coaching or mentoring of others
    • Leadership skills
    • Resource Management
    • Facilitation and problem solving
    • Strategic thinking
    • Change management
    • Stakeholder management
  • Knowledge
    • Extensive knowledge and application of ICH-GCP principles and guidelines
    • Understanding of visit delivery processes and interactions with other operational processes
  • Personal Attributes
    • Innovative
    • Flexible
    • Creative
    • Approachable
    • Open and calm
    • Practical
    • Action orientated
    • Delivers with sense of urgency