Service Desk Analyst
About the role…
We are now looking for a talented Service Desk Analyst to join our team in Madrid, Spain. The objective of the role is to deal provide support to each of the service desk customer organizations by resolving tickets that are passed to the service desk in a timely and helpful way so that the customer has a positive experience from the MRN service or system being used.
The Service Desk Analyst will be responsible for.
- Deal with allocated tickets in a timely manner and ensure that the required ticket data is kept up to date throughout the ticket lifecycle
- Ensure that all requests have a ticket associated with them and request one to be raised if there isn’t
- Analyse the requirement of the ticket to offer the most suitable advice to the ticket owner or perform the task requested
- Interact with the ticket owner for further information required to be able to analyse or action the ticket
- Support MRN Technologies Senior Management team and Line Manager with additional tasks outside of tickets when required
- Provide local office support when required
Skills, Experience, and Qualifications…
- Proven work experience as a Systems Analyst, Support Analyst, IT technician or similar role
- Strong knowledge of systems and analytical thinking.
- Familiarity with administration of systems in a support and development environment
- Excellent organisational and analytical abilities.
- Outstanding problem solver
- Good written and verbal communication skills
Why Join us?
At MRN we offer a number of benefits designed to promote your work-life balance and make your time at MRN enjoyable and rewarding. We encourage all our employees to be ambitious, and offer great training, mentoring and career development opportunities.
Our core benefits include:
- generous paid leave (including an additional day off for your birthday)
- medical and life insurance cover
- pension/401k scheme
- bonus scheme
We also know how important health and wellbeing are and offer free independent 24/7 help and advice for work and home related challenges: as well as physical wellbeing support and online 24/7 access to healthcare professionals. MRN respect people’s different working preferences and the need for a healthy work-life balance and offer flexible working hours and remote working.
So, what’s next… If this sounds like you and you’d like to learn more, we would love to hear from you! Please click ‘apply now’ or get in touch with Talent Acquisition team for more information.
MRN is proud to be an equal opportunities employer
We are an equal opportunity employer who values diversity. Our aim is to work simultaneously to promote a more inclusive and safer environment for everyone, which attracts all candidates and portrays our commitment to celebrate and promote diversity. Our aim is to ensure your application, interview process and transition to MRN is simple and personal. If you require any adjustments for any part of the application process, or to perform the essential functions of a position, please get in touch.
Data Protection – Your Rights
Should you apply for a job opportunity at the MRN, we wish to inform you that it is our intention to retain the personal data provided by you for up to 2 years from the date it is received, at which point you will be asked to provide new consent. If you have any questions or concerns regarding our processes and how your personal data will be stored, please contact us for further reassurance.