Visit Delivery Associate (6m Fixed Term Contract)
About MRN
Medical Research Network (MRN) is an innovative market-leader of patient and site-centric solutions and clinical trial delivery. Through our integrated in-home, at-site and digital trial solutions, we allow the medical research community to create more flexible, efficient, and accessible clinical trials. We specialise in customising the design of our solutions to optimise trial protocols and accelerate timelines. By engaging and empowering research sites and patients we increase trial recruitment and enrolment rates and improve site and patient engagement and retention around the globe.
About the role…
We are now looking for a talented Visit Delivery Associate to join our team on a full time, 6 month fixed term contract. As the Visit Delivery Associate, you will provide proactive and comprehensive support to the Visit Delivery team in the Home Trial Support Business Unit. To ensure the successful facilitation and delivery of the MRN services by partnering with external vendor teams, Healthcare Professionals (HCPs) and clinical trial sites through all stages, Visit and site lifecycles from onboarding, training, coordination, relationship management to closeout and offboarding.
The Visit Delivery Associate will be responsible for.
- Proactively maintaining site engagement and communication.
- Successfully onboarding sites by conducting site training and completing all supporting documentation.
- Efficiently and accurately processing patient documentation in compliance with Data Privacy Regulations.
- Collaborating with the HCP Selection team to ensure appropriate HCP allocation is completed as per the HCP identification strategy.
- Partnering with the relevant Vendor Services team to ensure HCPs are suitably equipped with ancillary supplies and study equipment.
- Supporting Country Leads and HCPs through the study training process: assigning training, monitoring completion, and processing all post training documentation.
- Sending HCP documents including CVs, training logs, signed delegation logs to site prior to the first visit conducted by an HCP.
- Coordinating and tracking day-to-day activities for HCPs; ensuring visit scheduling, post-visit confirmations and visit data are received by all relevant parties as required and within agreed timelines.
Skills, Experience, and Qualifications…
Essential
- Previous experience of successfully working in an administrative, coordinator or project support role within a fast-paced and dynamic environment.
- Competent user of MS Office suite and Salesforce (or related)
- Excellent communication, written and verbal.
- Collaborating and partnering.
- Attention to detail and accuracy.
- Planning and prioritising, within defined and conflicting timelines.
Desirable
- Degree level education or equivalent by experience.
- Prior exposure to healthcare or clinical research would be advantageous.
Where: The role can be office or remote based (depending on your location). Our office is located in Deerfield, IL.
Type: The role is a full time, 6 month fixed term contract.
Why Join us?
At MRN we offer a number of benefits designed to promote your work-life balance and make your time at MRN enjoyable and rewarding. We encourage all our employees to be ambitious, and offer great training, mentoring and career development opportunities.
Our core benefits include:
- generous paid leave (including an additional day off for your birthday)
- medical and life insurance cover
- pension/401k scheme
- bonus scheme
We also know how important health and wellbeing are and offer free independent 24/7 help and advice for work and home related challenges: as well as physical wellbeing support and online 24/7 access to healthcare professionals. MRN respect people’s different working preferences and the need for a healthy work-life balance and offer flexible working hours and remote working.
So, what’s next… If this sounds like you and you’d like to learn more, we would love to hear from you! Please click ‘apply now’ or email [email protected]
MRN is proud to be an equal opportunities employer
We are an equal opportunity employer who values diversity. Our aim is to work simultaneously to promote a more inclusive and safer environment for everyone, which attracts all candidates and portrays our commitment to celebrate and promote diversity. Our aim is to ensure your application, interview process and transition to MRN is simple and personal. If you require any adjustments for any part of the application process, or to perform the essential functions of a position, please get in touch.